How to Improve the Customer Experience with the Intelligent Enterprise?

  • During the opening keynote, Björn Goerke, CTO President of SAP Cloud Platform, shared that there are three steps in building an intelligent enterprise: Ensure visibility by making unseen patterns in your data visible using data analytics; Operate with focus in order to make real-time decisions by having a clear understanding of the context; Have agility to respond faster to the ever-changing environment.
  • To achieve visibility, focus and agility, you need data, a lot of data.
  • A great example of a company that became a data organisation is the company Kaeser Compressors .
  • Using analytics and AI, the organisation can better understand the changing environment.

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